Tuesday, November 08, 2011

SWTOR: Ensure Your Account Security - Update Your Password

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General Discussion -> Ensure Your Account Security - Update Your Password

As we prepare to launch Star Wars™: The Old Republic™, we want to ensure that your account and personal information are as secure as possible. To that end, we will begin implementing new security features in the www.StarWarsTheOldRepublic.com website that are designed to further protect you. This process includes a refresh of our password security requirements. To make sure that all accounts comply with our new security measures, members of the [I]Star Wars[/I}: The Old Republic community who created accounts on StarWarsTheOldRepublic.com on or before October 21st, 2011 will be required to reset their password in order to meet with these new standards. Those members who created an account after October 21st, 2011 will not receive an email and do not need to update their passwords.

To reset your password, follow the process below:

Click the ‘My Account’ button on the top navigation bar. You may be prompted to re-enter your login details.
Click on the ‘Reset Password’ link in the Account Management list on the right-hand side.
Complete the following form with your old password and new password.
If you are not logged in to your StarWarsTheOldRepublic.com account:

Click the ‘Login’ button on the top navigation bar.
Click on the ‘Forgot your SWTOR.com password?’ link.
Enter the email address you used to create your StarWarsTheOldRepublic.com account.
An email will be sent to that address. Follow the instructions in the email to reset your password.
Over the next few weeks, we will be sending out emails to anyone who has not already reset their password to ensure they do so.

Your Star Wars: The Old Republic account credentials are linked to EA.com and Origin.com, so your new password will be applied across all three websites. If you have any difficulties in updating your password, please contact our Customer Service team who'll be happy to assist you.

Questions You May Have

Does this password upgrade mean that there have been any issues with security on StarWarsTheOldRepublic.com?

Absolutely not. Upgrading our security measures ensures that your account is more secure than it previously was. There have been no breaches or compromises of any data on StarWarsTheOldRepublic.com.

I thought my password was pretty secure. Why do I have to change it?

It's possible your password is already quite secure, but doesn't meet or exceed the new security requirements.

I haven't received an email yet. Should I go ahead and reset my password now?

Yes, please do. Whenever you reset your password, you'll be prompted to use the new security measures, so it can be changed from any time onwards.

Will I have to reset my password again in future?

While we do not anticipate you will need to reset your password again because of our security measures, it's always a good idea to change passwords on any secure site on a regular basis.

Do these changes affect any other part of my account? For example, do I need to opt-in for Game Testing again?

No, these changes do not affect your account in any other way. You do not need to opt-in for Game Testing again, or make any other changes.

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